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The camera is off-line

  •  There could be a temporary issue with your internet connection (e.g., service disruption). Please try again in a few minutes.
  •  Make sure your Wi-Fi router is turned On.
  • The camera may not have power to it, make sure the wall switch and breaker are in the On position.
  •  Cycle the power Off and On. You will hear an audible tone and the status LED should blink red then to a solid blue in about 1 minute. If it does not turn blue after a minute, please go through the setup process again to reconnect to your Wi-Fi signal.
  • Make sure the camera is getting a good signal from your Wi-Fi router. Use your phone to check range, it is recommended to have at least 2 signal bars showing for proper connection.
  •  The camera may have been disconnected from your Wi-Fi network, press and hold Reset Button until you see a blinking blue LED and hear an audible tone.
Written by Feit Electric
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The products shown on this website are exemplary of Feit Electric products available for sale. Performance characteristics are indicative of expected performance and are subject to revision. Not all products are available for sale or resale in all areas. In particular, products regulated by the California Energy Commission (the "CEC") that are non-compliant are not available for sale and resale in California. Please contact a Feit Electric sales representative for products available for sale and resale in your state or country.