FAQ

Quick and accurate answers to your questions

Smart Wi-Fi Products - General

I’m having trouble controlling my Smart Wi-Fi product with Google Assistant

Verify that the smart device still responds to commands through the Feit Electric app. If it does, the issue is with Google.  If you are having trouble connecting your Feit Electric smart device to Google Assistant please reference this guide.

 

How secure are the Smart Wi-Fi products from hackers or malicious attacks?

All Feit Electric smart products adhere to the same rigorous security standards as other wireless devices.

Can I use the Feit app to report an issue?

In your Feit Electric app, from the main menu select Profile > Feedback > Add New > Others.

How do I retrieve the IP address of the smart device?

Once the device is connected to the network, in your Feit Electric tap the device icon and on the upper right of the screen to reach the settings menu.  Then select  “Device Info.”

How do I delete a Smart Wi-Fi device from the Feit Electric app?

In your Feit Electric app press the device icon to reach the main control panel and then access the Settings menu in the upper right corner of the screen, and select “Remove Device.”

What happens to the device if the power goes out?

A power outage disconnects the smart product from the wireless network. Follow instructions in your user manual to reconnect.

What time zone do the Smart Wi-Fi devices configure to?

Our Wi-Fi devices use the time zone of your router during the initial installation. If you should travel to a different time zone, you can either adjust your schedules to the time change, or reset the device to connect to the network in the new time zone.

How do I share device control with other users?

Simply share your login information to the Feit Electric app, and the other party will be able to use the device. Multiple users can be logged in to the app at the same time.  You can also share the device with another Feit account via the settings menu.  Press the device icon to reach the main control panel and then access the settings menu via the top right corner.  Then choose “Share Devices” and “Add” at the bottom of the screen and follow the prompts.  The other user must have a registered login.

Can I move Smart Wi-Fi devices to a different location?

You can move Smart Wi-Fi devices anywhere in the range of your router.

How do I access smart device features (color, schedule, dim, etc.)?

In the Feit Electric app, from the main menu tap and hold the device icon for 3-5 seconds to bring up the control panel.

How do I create, manage or delete groups

In your Feit Electric app, from the main menu tap the “Groups” icon at the bottom of the screen to access your groups.   From the main Groups screen, tap the icon in the upper right of the screen to create a group, delete a group or manage existing groups.

What smart phones or tablets work with the Feit app?

Any smart device running iOS 9.3.3 and higher, or Android OS 4.4.5 and higher.

I’m having trouble controlling my Smart Wi-Fi device with Alexa

Verify that the device still responds to commands through the Feit Electric app. If it does, the issue is with your Alexa smart product.  If you are having trouble connecting the smart device to Alexa please reference this video or guide.

 

Are the Smart Wi-Fi products IFTTT compatible?

At this time, we do not support IFTTT.  You can create Smart Scenes and Automations using the Feit Electric app.

Can I use Smart Wi-Fi bulbs with a dimmer?

No, the Smart Wi-Fi bulbs have a built-in dimmer.  You can dim the light bulb using the Feit Electric app.

Feit Electric