FAQ

Quick and accurate answers to your questions

HomeBrite

What Can I Do If My Bulbs Are Not Connecting or App Keeps Crashing?

As of 11/29/2017, we released a new version of our HomeBrite App.   We recommend all customer reset their HomeBrite bulbs and register with the new version of our app for best performance.

** Please make sure to enable Bluetooth, Wi-Fi, and GPS location, to operate the bulbs**

First Step: Install and register the new App

  • Delete any previous versions of the HomeBrite App from your device.
  • Disable you Bluetooth and Wi-Fi on your device.
  • Power off your device for 1 minute.
  • Perform the Hard Reset (see below for instructions)
  • Turn on device.
  • Download App, and when prompted to enter 4-digit code, enter a new code, (NEVER RE ENTER THE SAME CODE AFTER INITIAL INSTALL) 
  • Register the app.  In the future all you would have to do is press one button (Restore Configuration) to restore and fix any issue without having to apply the trouble shooting steps above.

Second Step:  Hard reset the bulbs

  • To start turn off physical wall switch, make sure wall switch is in off position.
  • Turn light switch on for 18 seconds.
  • Turn light switch off for 1 second.
  • Repeat 5 times back to back.
  • On the 6th time you will turn the light switch on and leave it on for mesh connection.
  • On the Right-hand corner there will be 3 dots.
  • Tap the 3 dots and select DISCOVER NEW BULBS.
  • Once bulbs connect and associate you can select the 3 lines on the left

 

Once you have hard reset your bulbs, downloaded the new app and entered the new pin code you should automatically connect.  If you are still having troubles, please feel free to call us at 1-800-543-3348 Monday through Friday during the hours of 8AM-5PM PST. When calling, please be sure to mention you would like assistance with the HomeBrite bulb, to assure the best and fastest support.

What Can I Do If My Bulbs Schedule Isn’t Working?

Here’s some ways you can trouble shoot the problem.  There can be different reasons as to why your schedule is not operating.

1) If Your Schedule did not power on the group of bulbs, or only certain bulbs in a group powered on.

Check the configure scene settings for the group and make sure all bulbs are set to on.

2) If Your Schedule does not turn on and/or off any bulbs.

Possibly it was a bad schedule save, delete the schedule and recreate it and power the bulb on and off once to resync the time.

3) If your bulbs lost power and the schedule is no longer working.

If bulb(s) lose power (light switch powered off, or power outage), they will retain their schedules. However, bulbs will lose track of time (just like a microwave losing power), when power is restored to resync the time to the bulbs give it any command (Power Off) from the HomeBrite app.

How do I Reset Bulbs Schedule if There is Power Outage or Bulbs Are Powered Off by Light Switch?

If bulb(s) lose power (light switch powered off, or power outage), they will retain their schedules. However, bulbs will lose track of time (just like a microwave losing power), when power is restored to resync the time to the bulbs give it any command (Power Off) from the HomeBrite app.

How Do I Hard Set My Bulbs?

1) Start with the physical light switch turned off.

2) Power bulb On for 18 seconds from the wall switch

3) Power Off for 1-2 seconds. (Flip wall switch off then on again, you do not need to time this step.)

4) Power back On for 18 seconds. Perform this action 4 times in a row.

NOTE: Use a stop-watch or mobile device to count, if any of the 18 second cycles are skewed, the process must be restarted.

After the 4th set of 18 second power On, power Off the switch then back on and now the bulb will be reset.

NOTE: The Power On can take anywhere from 17-20 seconds. 18 seconds is only a suggestion.

If only a select number of bulbs out of many are reset, use the ‘Discover New Bulb’ option from the top right Context menu to add the freshly reset bulb(s) back to the mesh.

I’m Getting an Error Message During Initial Set up – No Bulbs or Bluetooth Found. Or scanning for mesh. What Can I Do?

This happens from time to time, here’s a couple of options to try:

1) Turn off the Bluetooth to your phone or tablet and restart it. While the phone or tablet is restarting, flip the light switch Off Then On as well to refresh the Bluetooth signal.

If restarting your device does not work, a hard reset should get the bulb(s) to connect. A hard reset will wipe out any information stored within the bulb.

2) Hard reset the bulb. This process will need to be performed on all HomeBrite bulbs. Before setting up the bulb after the reset, be sure the app is fresh (reinstall the app).

Hard Reset Process:

1) Start with the physical light switch turned off.

2) Power On bulb for 18 seconds from the wall switch

3) Power Off for 1-2 seconds. (Flip wall switch off then on again, you do not need to time this step.)

4) Power back On for 18 seconds. Perform this action 4 times in a row.

NOTE: Use a stop-watch or mobile device to count, if any of the 18 second cycles are skewed, the process must be restarted.

After the 4th set of 18 second power on, power off the switch then back on and now the bulb will be reset.

5) Open HomeBrite app, enter a PIN and confirm it. It can be the same or different PIN; the bulb, memory has been erased.  

NOTE: The Power On can take anywhere from 17-20 seconds. 18 seconds is only a suggestion.

I’m Having Troubles Connecting My New Mobile Device to HomeBrite During Set Up. What Can I Do?

To gain access to the bulb(s) on a new device, there are 2 options:

1) If you still have access to the original device that set up the bulbs, create a HomeBrite account and save the bulb configuration. On your new device, log into your HomeBrite account, the app will automatically transfer all bulb settings (groupings, renames, schedules, etc.) to a new device.

To Create an Account:

1) Open the HomeBrite app.

2) Go to ‘Settings’ on the top left main menu.

3) Select the ‘Log-In.’

4) Select the blue ‘Register’ button.

5) Create the account with an active email and enter a password and confirm password.

6) Hit the blue ‘Register’ button

7) Verify account information within 7 days, an email will be sent to your account email address.

NOTE: The password must be a minimum of 8 alphanumeric characters long, and is case-sensitive, but does not require a capital.

To Share the Configuration:

1) Open the HomeBrite app.

2) Go to ‘Settings’ on the top left main menu.

3) Press ‘Save Configuration’. a message will appear, “Configuration is saved to the Cloud.”

Your information is now stored on the Cloud and can be transferred to any other device.

When the app is opened on the new device, you will see an option at the bottom, ‘Login to restore existing settings.’ After selecting, enter your email and password. You will be prompted to restore settings from the Cloud, click ‘Yes’ and confirm.

2) If the original device is not available, then you will need to hard reset all HomeBrite bulbs. We recommend creating a HomeBrite account and save the bulb configuration. This way it will create a back-up of your settings and quickly gain access to the bulbs on multiple devices. Be sure the app is a fresh download prior to setting up the bulbs that were hard reset.

Hard Reset Process:

1) Start with the physical light switch turned off.

2) Power On bulb for 18 seconds from the wall switch

3) Power Off for 1-2 seconds. (Flip wall switch off then on again, you do not need to time this step.)

4) Power back On for 18 seconds. Perform this action 4 times in a row.

NOTE: Use a stop-watch or mobile device to count, if any of the 18 second cycles are skewed, the process must be restarted.

After the 4th set of 18 second power on, power off the switch then back on and now the bulb will be reset.

NOTE: The Power On can anywhere from 17-20 seconds. 18 seconds only a suggestion.

5) Open HomeBrite app, enter a PIN and confirm it. It can be the same or different PIN; the bulb, memory has been erased.

How Do I Use the Timer?

Within the HomeBrite® App you can count down by setting a specific amount of time to turn a bulb or group on or off.

To set a timer:

1) In the HomeBrite app, go to wheel view. Use the top right Context Menu to change views.

2) Touch the “Start Timer” button located directly under the dimming wheel.

3) Select the amount of time you desire.

If the power is on, the timer will count down to turn the bulb or group off. If the power is off, the timer will count down to turn the bulb or group on

How do I Connect my HomeBrite Bulbs?

HomeBrite bulbs connect to your tablet or mobile device via our app. To start, download the HomeBrite® app

Apple iOS (direct link apple store).

Android device (direct link Google Play).

Install your HomeBrite bulbs. Turn on your HomeBrite® lights (your lights will blink one time when they are ready to connect). Open the HomeBrite® app, choose a secure PIN key and the app will begin to pair with your HomeBrite® bulbs. No hub, remote, gateway, Wi-Fi, or cellular signal is required to control your lights!

How do I Delete a Bulb or Group?

Deleting a light bulb or group is the same procedure. To delete bulbs, make sure the app has light bulbs opened. To delete groups, make sure the app has groups opened.

1) Open the HomeBrite app.

2) Go to ‘Light Bulbs’ or ‘Groups’ from the top left ‘Main Menu.’

NOTE: Be sure the app is in wheel view. To toggle between wheel and list views use the top right ‘Context Menu’ (the 3 dots).

3) Swipe left and right to the desired bulb or group.

4) Press the top right ‘Context Menu’ and select ‘Delete Bulb’ or ‘Delete Group’.

This will remove the bulb or group from the app allowing it to be set up again. If deleting a group, the group will be deleted and all bulbs tied to that group will have the deleted group removed.

Note:  If this is the only HomeBrite bulb set up, you would not be able to delete the bulb, due to the app must be connected to a HomeBrite bulb to be opened. If you are looking to reset a single bulb that is the only one set up, you will only need to hard reset the bulb and reinstall the app.

How do I Delete a Schedule?

Swipe the schedule to the left and a red delete button will appear to the right. Press ‘Delete’ and confirm the deletion.

What is the Best Way to Close the HomeBrite App?

By pressing the phone or tablet’s back or home button once, this will only minimize the app to run in the background, meaning the Bluetooth will still be connected to the bulb.

To Force Close the App:

Android Devices

Towards the bottom of the device you will see either a square or 2 over-lapping rectangles. Pressing this will bring up all recently used apps.

To Force close:

1) Swipe up and down to scroll through the apps.

2) Swipe an app either left or right to force close it.

Apple Devices

Double-press the home button. This will bring up all recently used apps.

To Force close:

1) Swipe left or right to scroll through the apps.

2) Swipe the HomeBrite app Up to force close it.

How Do I Configure Scenes?

1) Go to ‘Groups’ from the top left main menu.

NOTE: Be sure you are in ‘Wheel View’ – a big wheel in the middle of the screen. If you are in ‘List View’, where it shows all your groups in a list, then press the top right context menu (the 3 dots) and select ’View as wheel’.

2) Select ‘Configure Scene’ (bottom of the screen).

This shows all light bulbs in that group. The power icon to the right needs to be green for the bulb to power on for that group, and the slider to the left is the dimmer.

3) Set the dimmer level for all bulbs within the Group.

4) Press ‘Save’ or ‘Done’ on the top right.

Once the configure scene has been set, every time this group is powered on either via the group or a schedule, it will always power on at the dim level set.

How Do I Group HomeBrite Light Bulb Products?

1) Open HomeBrite app.

2) Select ‘Light Bulbs’, (top left menu button).

NOTE: Be sure you are in ‘Wheel View’ – a big wheel in the middle of the screen. If you are in ‘List View’, where it shows all your groups in a list, then press the top right context menu (the 3 dots) and select ’View as wheel’.

3) ‘Add to Group’ (bottom of the screen).

4) Select ‘Create New Group’.

5) Select any of the preset groups already created, or make your own group. Tap the top line and enter a group name. (You can select more than 1 group if desired).

6) Select ‘Done’ (top right).

NOTE: Be sure the desired group or groups are highlighted before pressing ‘Done.’

A message ‘Saving to Groups’ will appear. It will save that light bulb to the group.

To change to next HomeBrite bulb in ‘Wheel View’ swipe the screen right and left.

How do I Schedule Bulbs to Power on Dim?

To have a bulb or group of bulbs power on dim, you must configure a scene under Groups. Configure scene under Groups is like Group Settings. If you have a single bulb that you want to schedule to power on dim, you would need to put that single bulb into a group, then configure a scene to set the dim level. Once the scene configuration is set, you can set a

How Does Scheduling Work?

After saving a schedule, your information will be stored directly on the bulb(s). You can close the HomeBrite app and turn Off Bluetooth. Your bulbs will now power on and off according to your schedule.

NOTE:  Device does not need to be within Bluetooth range for the schedule to operate.

If power is lost, you will need to resync the bulbs time by simply giving it any command such as power On and Off via the app. Once a command is given, the bulbs will resync to its current schedule. The bulbs can also be controlled via the app and it will not interfere with the schedule.

How Do I Configure Scenes?

To Configure Scene:

1) Go to ‘Groups’ from the top left main menu.

NOTE: Be sure you are in ‘Wheel View’ – a big wheel in the middle of the screen. If you are in ‘List View’, where it shows all your groups in a list, then press the top right context menu (the 3 dots) and select ’View as wheel’.

2) Select ‘Configure Scene’ (bottom of the screen).

This shows all light bulbs in that group. The power icon to the right needs to be green for the bulb to power on for that group, and the slider to the left is the dimmer.

3) Set the dimmer level for all bulbs within the Group.

4) Press ‘Save’ or ‘Done’ on the top right.

Once the configure scene has been set, it will always power on at the dim level set.

How Do I Group HomeBrite Bulbs?

 

To Group HomeBrite Light Bulb Products:

1) Open HomeBrite app.

2) Select ‘Light Bulbs’, (top left menu button).

NOTE: Be sure you are in ‘Wheel View’ – a big wheel in the middle of the screen. If you are in ‘List View’, where it shows all your groups in a list, then press the top right context menu (the 3 dots) and select ’View as wheel’.

3) ‘Add to Group’ (bottom of the screen).

4) Select ‘Create New Group’.

5) Select any of the preset groups already created, or make your own group. Tap the top line and enter a group name. (You can select more than 1 group if desired).

6) Select ‘Done’ (top right).

NOTE: Be sure the desired group or groups are highlighted before pressing ‘Done.’

A message ‘Saving to Groups’ will appear. It will save that light bulb to the group.

To change to next HomeBrite bulb in ‘Wheel View,’ swipe the screen right and left.

How Do I Add New HomeBrite Bulbs to Bluetooth Mesh

1) Install bulb into fixture.

2) Turn On wall switch.

3) Active Bluetooth on desired device.

4) Open the HomeBrite app and press the top right Context Menu (the 3 dots).

5) Select ‘Discover New Bulb’ and the app will add the new bulb(s) to the mesh with the other bulb(s).

6) If a HomeBrite account is set up already, go into the app ‘Settings’ and press ‘Save Configuration’. This will update the account with the new bulb(s).

7) On all other devices go to the ‘Settings’ and press ‘Restore Configuration’

How to Create a HomeBrite Account:

To Create an Account:

1) Open the HomeBrite app.

2) Go to ‘Settings’ on the top left main menu.

3) Select the ‘Log-In.’

4) Select the blue ‘Register’ button.

5) Create the account with an active email, enter a password and confirm password.

6) Hit the blue ‘Register’ button

7) Verify account within 7 days, an email will be sent to your account email address.

NOTE: The password must be a minimum of 8 alphanumeric characters long, and is case-sensitive, but does not require a capital.

Can I Control Multiple Bulbs with Multiple Devices?

To share the bulb configuration between multiple devices, you will need to create an account first, then you can share the configuration.

One important key note is there is a limit to the number of apps that can run at once and it is equal to the number of bulbs set up. While you can have an infinite number of devices with access to the HomeBrite account, if there is only 1 HomeBrite bulb set up then only 1 app can run at a time. If the app is fully closed (force closed), then it will allow a different device access.

If there are 2 HomeBrite bulbs set up then 2 apps can run at once, 3 HomeBrite bulbs can have 3 apps running at once and so on. The proper way to close any app that controls hardware (in this case the HomeBrite bulb) is to force close the app. This will completely close the app and stopping all signals going out from the app. At the end of this email will also be the force close procedure, this is how any app can be closed on a smart-phone/tablet.

How to Force Close the HomeBrite App on Apple and Android Devices:

Android Devices

Towards the bottom of the device you will see either a square or 2 over-lapping rectangles. Pressing this will bring up all recently used apps.

To Force close:

1) Swipe up and down to scroll through the apps.

2) Swipe an app either left or right to force close it.

Apple Devices

Double-press the home button. This will bring up all recently used apps.

To Force close:

1) Swipe left or right to scroll through the apps.

2) Swipe the HomeBrite app Up to force close it.

 

Can I Control 1 Bulb with 2 Devices?

Yes, however the bulb can only be controlled by one device at a time. To allow another device control, the app on the first device must be forced closed. To share configuration, you will need to sign into the same HomeBrite account.

Is HomeBrite FCC Compliant?

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in an installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

IC Warning

Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Can I Personalize my HomeBrite® App?

Yes. You can rename your bulbs, choose Groups and Scenes, set Timers and Schedules, and even add pictures for personalized icons to remind you of your specific rooms and lamps.

What Mobile Devices and Operating Systems is HomeBrite Compatible With?

The minimal system requirement for the HomeBrite app to work properly with your device is:

  • Android is 4.4.4
  • Apple iOS 8.0
  • Bluetooth (BLE) Version 4.0

What Does the Single Pulse Mean When Light Switch is Powered On?

This pulse is normal when the light switch is powered On. The pulse means the Bluetooth is ready to broadcast.

This pulse only happens when the physical light switch is powered On. However, when using the HomeBrite app you will not see the pulse.

Can Bulbs Be Used as a Normal Bulb?

HomeBrite bulbs can be used like a normal bulb. However, turning bulbs on and off from the wall switch will disrupt any schedule you have set up. For best results, leave the light switch On and schedule on/off time via the HomeBrite app. Schedules will not work with the light switch powered Off.

If there is a schedule tied to this bulb, turn the wall switch power on and give the bulb a simple app command (Power on/off). Once a command is given, the bulb(s) will resync the time, and continue with the schedule.

Is HomeBrite Damp Location Rated? Can They Be Used Outdoors or in Enclosed Fixtures?

All HomeBrite bulbs can be used outdoors, but they’ll need to be protected from direct rain and snow. An enclosed (not air-tight) or covered fixture will be sufficient. HomeBrite bulbs function best with fixtures that offer some ventilation. The only exception to this is the PAR38 HomeBrite bulb. The PAR38 is weather-proof and can be directly exposed to the elements.

All of our HomeBrite bulbs have a minimum starting temperature of -13F (-25C). If the temperature drops below suggested operating temperature, bulbs may have issues powering on.

How do HomeBrite Bulbs Retain Time?

Each time a command is entered from any connected device, such as power on or off, it will update the current time to the bulbs. Also, if bulbs are within Bluetooth range of each other, they will sync automatically every 6 hours.

How Many Watts do HomeBrite Bulbs Use?

HomeBrite bulbs are LEDs and range from 4.5 to 15-watts. You can expect to see savings up to 84% when comparing a HomeBrite® A19 to a traditional 65-watt incandescent light bulb.

How Long do HomeBrite Bulbs Last?

Our Bluetooth-enabled bulbs last for at least 25,000 hours. That’s more than 22-years based upon the average use of 3-hours per day.

How do I Get the HomeBrite App?

The HomeBrite® App is available for free on the Apple App Store (direct link apple store app location) and on the Google Play store (direct link Google Play app location).

What Features Are Included with HomeBrite Bulbs?

You can easily:

  •       Turn bulbs on/off & dim
  •       Group bulbs together to create virtual light switches
  •       Directly control individual bulbs or groups
  •       Schedule lighting events for when you are at or away from home
  •       Set Timers to power on and off a single or group of bulbs
  •       Establish Scenes to personalize a group or individual bulb for the mood you want
  •       Update bulb software “over the air” when new features are released
  •       Add new lights to expand your in-home experience

Are HomeBrite Lights Dimmable?

Yes, HomeBrite bulbs are dimmable via the HomeBrite app only. Bulbs may not work properly, may prematurely fail, or operate erratically if installed into a fixture or wall switch that has a dimmer.

What is HomeBrite?

HomeBrite is a Bluetooth Smart Mesh light bulb that:

  •       Communicates with your other HomeBrite bulbs (within 50 feet)
  •       Energy-saving and uses the latest in both Bluetooth and LED technologies
  •       Designed in a variety and shapes and types for every place in your home or business
  •       The first smart chandelier bulb to be used with indoor or outdoor fixtures

·       Puts light switches in the palm of your hand

Feit Electric