FAQ

Quick and accurate answers to your questions

HomeBrite

What Can I Do If My Bulbs Are Not Connecting or App Keeps Crashing?

As of 11/29/2017, we released a new version of our HomeBrite App.   We recommend all customer reset their HomeBrite bulbs and register with the new version of our app for best performance.

** Please make sure to enable Bluetooth, Wi-Fi, and GPS location, to operate the bulbs**

First Step: Install and register the new App

  • Delete any previous versions of the HomeBrite App from your device.
  • Disable you Bluetooth and Wi-Fi on your device.
  • Power off your device for 1 minute.
  • Perform the Hard Reset (see below for instructions)
  • Turn on device.
  • Download App, and when prompted to enter 4-digit code, enter a new code, (NEVER RE ENTER THE SAME CODE AFTER INITIAL INSTALL) 
  • Register the app.  In the future all you would have to do is press one button (Restore Configuration) to restore and fix any issue without having to apply the trouble shooting steps above.

Second Step:  Hard reset the bulbs

  • To start turn off physical wall switch, make sure wall switch is in off position.
  • Turn light switch on for 18 seconds.
  • Turn light switch off for 1 second.
  • Repeat 5 times back to back.
  • On the 6th time you will turn the light switch on and leave it on for mesh connection.
  • On the Right-hand corner there will be 3 dots.
  • Tap the 3 dots and select DISCOVER NEW BULBS.
  • Once bulbs connect and associate you can select the 3 lines on the left

 

Once you have hard reset your bulbs, downloaded the new app and entered the new pin code you should automatically connect.  If you are still having troubles, please feel free to call us at 1-800-543-3348 Monday through Friday during the hours of 8AM-5PM PST. When calling, please be sure to mention you would like assistance with the HomeBrite bulb, to assure the best and fastest support.

What Can I Do If My Bulbs Schedule Isn’t Working?

Here’s some ways you can trouble shoot the problem.  There can be different reasons as to why your schedule is not operating.

1) If Your Schedule did not power on the group of bulbs, or only certain bulbs in a group powered on.

Check the configure scene settings for the group and make sure all bulbs are set to on.

2) If Your Schedule does not turn on and/or off any bulbs.

Possibly it was a bad schedule save, delete the schedule and recreate it and power the bulb on and off once to resync the time.

3) If your bulbs lost power and the schedule is no longer working.

If bulb(s) lose power (light switch powered off, or power outage), they will retain their schedules. However, bulbs will lose track of time (just like a microwave losing power), when power is restored to resync the time to the bulbs give it any command (Power Off) from the HomeBrite app.

How do I Reset Bulbs Schedule if There is Power Outage or Bulbs Are Powered Off by Light Switch?

If bulb(s) lose power (light switch powered off, or power outage), they will retain their schedules. However, bulbs will lose track of time (just like a microwave losing power), when power is restored to resync the time to the bulbs give it any command (Power Off) from the HomeBrite app.

How Do I Hard Set My Bulbs?

1) Start with the physical light switch turned off.

2) Power bulb On for 18 seconds from the wall switch

3) Power Off for 1-2 seconds. (Flip wall switch off then on again, you do not need to time this step.)

4) Power back On for 18 seconds. Perform this action 4 times in a row.

NOTE: Use a stop-watch or mobile device to count, if any of the 18 second cycles are skewed, the process must be restarted.

After the 4th set of 18 second power On, power Off the switch then back on and now the bulb will be reset.

NOTE: The Power On can take anywhere from 17-20 seconds. 18 seconds is only a suggestion.

If only a select number of bulbs out of many are reset, use the ‘Discover New Bulb’ option from the top right Context menu to add the freshly reset bulb(s) back to the mesh.

I’m Getting an Error Message During Initial Set up – No Bulbs or Bluetooth Found. Or scanning for mesh. What Can I Do?

This happens from time to time, here’s a couple of options to try:

1) Turn off the Bluetooth to your phone or tablet and restart it. While the phone or tablet is restarting, flip the light switch Off Then On as well to refresh the Bluetooth signal.

If restarting your device does not work, a hard reset should get the bulb(s) to connect. A hard reset will wipe out any information stored within the bulb.

2) Hard reset the bulb. This process will need to be performed on all HomeBrite bulbs. Before setting up the bulb after the reset, be sure the app is fresh (reinstall the app).

Hard Reset Process:

1) Start with the physical light switch turned off.

2) Power On bulb for 18 seconds from the wall switch

3) Power Off for 1-2 seconds. (Flip wall switch off then on again, you do not need to time this step.)

4) Power back On for 18 seconds. Perform this action 4 times in a row.

NOTE: Use a stop-watch or mobile device to count, if any of the 18 second cycles are skewed, the process must be restarted.

After the 4th set of 18 second power on, power off the switch then back on and now the bulb will be reset.

5) Open HomeBrite app, enter a PIN and confirm it. It can be the same or different PIN; the bulb, memory has been erased.  

NOTE: The Power On can take anywhere from 17-20 seconds. 18 seconds is only a suggestion.

I’m Having Troubles Connecting My New Mobile Device to HomeBrite During Set Up. What Can I Do?

To gain access to the bulb(s) on a new device, there are 2 options:

1) If you still have access to the original device that set up the bulbs, create a HomeBrite account and save the bulb configuration. On your new device, log into your HomeBrite account, the app will automatically transfer all bulb settings (groupings, renames, schedules, etc.) to a new device.

To Create an Account:

1) Open the HomeBrite app.

2) Go to ‘Settings’ on the top left main menu.

3) Select the ‘Log-In.’

4) Select the blue ‘Register’ button.

5) Create the account with an active email and enter a password and confirm password.

6) Hit the blue ‘Register’ button

7) Verify account information within 7 days, an email will be sent to your account email address.

NOTE: The password must be a minimum of 8 alphanumeric characters long, and is case-sensitive, but does not require a capital.

To Share the Configuration:

1) Open the HomeBrite app.

2) Go to ‘Settings’ on the top left main menu.

3) Press ‘Save Configuration’. a message will appear, “Configuration is saved to the Cloud.”

Your information is now stored on the Cloud and can be transferred to any other device.

When the app is opened on the new device, you will see an option at the bottom, ‘Login to restore existing settings.’ After selecting, enter your email and password. You will be prompted to restore settings from the Cloud, click ‘Yes’ and confirm.

2) If the original device is not available, then you will need to hard reset all HomeBrite bulbs. We recommend creating a HomeBrite account and save the bulb configuration. This way it will create a back-up of your settings and quickly gain access to the bulbs on multiple devices. Be sure the app is a fresh download prior to setting up the bulbs that were hard reset.

Hard Reset Process:

1) Start with the physical light switch turned off.

2) Power On bulb for 18 seconds from the wall switch

3) Power Off for 1-2 seconds. (Flip wall switch off then on again, you do not need to time this step.)

4) Power back On for 18 seconds. Perform this action 4 times in a row.

NOTE: Use a stop-watch or mobile device to count, if any of the 18 second cycles are skewed, the process must be restarted.

After the 4th set of 18 second power on, power off the switch then back on and now the bulb will be reset.

NOTE: The Power On can anywhere from 17-20 seconds. 18 seconds only a suggestion.

5) Open HomeBrite app, enter a PIN and confirm it. It can be the same or different PIN; the bulb, memory has been erased.

How Do I Use the Timer?

Within the HomeBrite® App you can count down by setting a specific amount of time to turn a bulb or group on or off.

To set a timer:

1) In the HomeBrite app, go to wheel view. Use the top right Context Menu to change views.

2) Touch the “Start Timer” button located directly under the dimming wheel.

3) Select the amount of time you desire.

If the power is on, the timer will count down to turn the bulb or group off. If the power is off, the timer will count down to turn the bulb or group on

How do I Connect my HomeBrite Bulbs?

HomeBrite bulbs connect to your tablet or mobile device via our app. To start, download the HomeBrite® app

Apple iOS (direct link apple store).

Android device (direct link Google Play).

Install your HomeBrite bulbs. Turn on your HomeBrite® lights (your lights will blink one time when they are ready to connect). Open the HomeBrite® app, choose a secure PIN key and the app will begin to pair with your HomeBrite® bulbs. No hub, remote, gateway, Wi-Fi, or cellular signal is required to control your lights!

How do I Delete a Bulb or Group?

Deleting a light bulb or group is the same procedure. To delete bulbs, make sure the app has light bulbs opened. To delete groups, make sure the app has groups opened.

1) Open the HomeBrite app.

2) Go to ‘Light Bulbs’ or ‘Groups’ from the top left ‘Main Menu.’

NOTE: Be sure the app is in wheel view. To toggle between wheel and list views use the top right ‘Context Menu’ (the 3 dots).

3) Swipe left and right to the desired bulb or group.

4) Press the top right ‘Context Menu’ and select ‘Delete Bulb’ or ‘Delete Group’.

This will remove the bulb or group from the app allowing it to be set up again. If deleting a group, the group will be deleted and all bulbs tied to that group will have the deleted group removed.

Note:  If this is the only HomeBrite bulb set up, you would not be able to delete the bulb, due to the app must be connected to a HomeBrite bulb to be opened. If you are looking to reset a single bulb that is the only one set up, you will only need to hard reset the bulb and reinstall the app.

Feit Electric