FAQ

Quick and accurate answers to your questions

Smart Wi-Fi Products - Router / Wi-Fi Connectivity

Connecting Using AP Mode

If you are having challenges connecting your Feit Electric smart device using Wi-Fi,  AP mode is another way to add your device.

Are the Smart Wi-Fi products compatible with Mesh Routers?

Yes, the Feit Electric Smart Wi-Fi products will work with mesh routers.  They do require a dedicated 2.4GHz band during set up which might require additional steps particular to your router.  For the best and easiest way to set up a 2.4GHz band please contact your router manufacturer for support.

How do I connect my Smart Wi-Fi Bulbs to Wi-Fi

First, make sure you’re phone is connected to a 2.4Ghz network. The light bulbs only operate on the 2.4Ghz WiFi frequency and are not compatible with 5Ghz networks. (in some cases you may need to set up a dedicated guest network on this frequency). If your bulb is already on the right frequency, make sure that your phone is not using a VPN app in the background.

How secure are the Smart Wi-Fi products from hackers or malicious attacks?

Account access, privacy and security is protected by a user password. In order to prevent unauthorized access to an account and personal information, you should select a strong password and protect it by limiting access to your computer, device, browser or application. If you use a third-party service to sign in to your account, you should protect that account accordingly as well. We also recommend that you remain vigilant regarding your personal home network by ensuring you use the latest software and only share credentials with those whom you trust. The security of your personal home network is the first line of defense and is essential to smart home security.

How do I retrieve the IP address of the smart device?

Once the device is connected to the network, in your Feit Electric tap the device icon and on the upper right of the screen to reach the settings menu.  Then select  “Device Info.”

How far can I place the Smart Wi-Fi devices from the router?

The maximum distance depends on your router’s capabilities. Please consult your router user manual for specifications.

Why can’t my Smart Wi-Fi device connect to the Wi-Fi network?

First, make sure you’re phone is connected to a 2.4Ghz network.  Your smartphone must be connected to a  2.4Ghz Wi-Fi frequency during the device set up.   In some cases, you may need to set up a dedicated guest network that is 2.4Ghz.  You will not be able to set up the devices using a 5Ghz Wi-Fi network. If your smartphone is already on the right Wi-Fi frequency, make sure that your phone is not using a VPN app in the background.

How many Smart Wi-Fi devices can my router handle?

The maximum device limit will depend on your router’s capabilities and your internet service plan.

Most of the wireless routers and access points state they can support about 250 devices connected at once. However, this doesn’t mean that because you can theoretically connect close to 250 devices on a single access point that you should do it.  You also need to consider that every device connected to your network is likely to decrease the available bandwidth to other devices that are on the same network. The reason is that all these devices will not only be sharing the same wireless network but also will share the same internet connection supplied by your broadband service provider.

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