FAQ

Quick and accurate answers to your questions

Smart WiFi Bulbs - Router / WiFi Connectivity

Are the Smart WiFi Light Bulbs compatible with Mesh Routers?

Yes, the Feit Electric Smart WiFi bulbs will work with mesh routers.  The bulbs do require a dedicated 2.4GHz band during set up which might require additional steps particular to your router.  For the best and easiest way to set up a 2.4GHz band please contact your router manufacturer for support.

How do I connect my Smart Bulbs to WiFi

First, make sure you’re phone is connected to a 2.4Ghz network. The light bulbs only operate on the 2.4Ghz WiFi frequency and are not compatible with 5Ghz networks. (in some cases you may need to set up a dedicated guest network on this frequency). If your bulb is already on the right frequency, make sure that your phone is not using a VPN app in the background.

How secure are the bulbs from hackers or malicious attacks?

All Feit Electric smart products adhere to the same rigorous security standards as other wireless devices.

How do I retrieve the IP address of the bulb?

Once the bulb is connected to the network, in your Feit Electric app bulb screen tap the menu (three dots) icon on the upper right of the screen, and select on the next screen “Device Info.”

How far can I place these bulbs from the router?

The maximum distance depends on your router’s capabilities. Please consult your router user manual for specifications.

Why can’t my bulbs connect to the WiFi network?

First, make sure you’re phone is connected to a 2.4ghz network. Bulb only operating on the 2.4ghz WiFi frequency Not Compatible 5G (in some cases you may need to set up a dedicated guest network on this frequency). If your bulb is already on the right frequency, make sure that your phone is not using a VPN app in the background.

How many bulbs can my router handle?

The maximum device limit will depend on your router’s capabilities. On average, you can control up to 20 bulbs on the same router network.

Feit Electric