FAQ

Quick and accurate answers to your questions

WiFi Bulb Troubleshooting

What is the maximum number of Wi-Fi lights that I can use at the same time?

Be aware of the number of devices on your 2.4GHz network and how many devices your router will support at one time.

The following recommendations will provide the best possible connection between your router and the WiFi bulb(s).

  • Place your WiFi bulb(s) in an open area free from obstructions, such as large pieces of furniture or walls.
  • Place your WiFi bulb(s) away from metallic surfaces.
  • Do not place your WiFi bulb(s) near microwave ovens, 2.4GHz cordless phones or other sources of interference.
  • Install 30 WiFi bulbs or less

Please see www.feit.com/faqs for more information.

My bulb flickers when on a dimmer switch.

The bulb is not dimmable via dimmer switches. It is dimmable only through the Feit Electric app. Setting the dimmer to 100% brightness may stop the bulb from flickering.

Does this bulb work on a dimmer switch?

The bulb may work on a dimmer switch if the dimmer is set to 100% brightness. The bulb is not dimmable via dimmer switches. It is dimmable only through the Feit Electric app.

Tips for optimal performance

  • Lamps and fixtures with metal housings may reduce WiFi signals
  • If your WiFi coverage does not reach the bulb, consider a range extender
  • Beware of turning the power on and off 3 times quickly, as this will reset the device
  • Not recommended for use with dimmer switches
  • Position your router as close to a common open area as possible

Bulbs will not connect

The bulb(s) will not connect to the WiFi network

Feit Electric WiFi bulb(s) only support 2.4GHz WiFi networks. So if you’re trying to connect bulb(s) to WiFi with the Feit Electric app, make sure you are not connected to your homes 5GHz network. Note: if you attempted to setup the bulb(s) using a 5GHz network, restart the Feit Electric app before trying to connect to your homes 2.4GHz.

How many bulbs can I connect in my network?

I can only connect a certain number of bulbs to my network

The Feit Electric App does not have a limitation on the number of bulbs that can be connected. Limitations on number of bulbs is based on the home WiFi router and its ability to connect to the devices.

Bulb(s) State “Offline”

1. Confirm the bulb(s) have constant power

Constant power is required at all times to make sure your bulb(s) are always connected to your home wiFi network. Confirm that the power is ON at all times.

2. Confirm home Wifi is working

Since the Feit Electric Smart Wifi bulb(s) uses your home WiFi network, check that you can get online with another device. If you’re using a cell phone, do no use cellular data to test your connection. Place the phone on airplane mode.

3. Restart the bulb(s)

Cycle the power to your bulb(s), Off/On to restart your bulbs.

4. Restart the home network router

Restarting your router will reset your internet connection. You should also restart any WiFi range extenders or repeaters.

How to restart your router:

1. Unplug the modem and router power cords. All the lights on the modem and router should be off.

2. Wait for 30 seconds, then plug the modem and router back in.

3. The modem and router will restart. Wit a couple of minutes or until you see steady power connection lights. You may also see a quickly flashing data light. Note: Every router is different. You may need to consult your routers user manual for specific instructions on how to restart the router.

5. Check the settings on the Wifi router or access point

Incompatible settings on your home WiFi router/access point, parental controls and firewall security can cause the Smart WiFi bulb(s) to disconnect or show offline in the Feit Electric app. Refer to your WiFi router/access point documentation to see how you can exempt the WiFi bulb(s) from these restrictions.

Standard WiFi routers use the 2.4GHz band, the 5GHz band, or both. Feit WiFi bulb(s) only support the 2.4GHz band.

6. Check for interference

Check for sources of WiFi interference:

If the bulb(s) signal strength is below 50%, turn off any devices that operate on a 2.4GHz frequency. Below are some devices that may cause wireless interference:

  • Cordless phones
  • Baby monitors
  • Microwaves
  • Bluetooth devices
  • Wireless video equipment

How to reset bulb(s)

To reset your bulb(s), turn the power Off/On, Off/On, Off/On within 3-5 seconds of each other. The bulb(s) will start blinking rapidly when in pairing mode.

The bulb(s) keep blinking

If the bulb(s) blink after they have been connected with your device, this means that they are in pairing mode. Just add the bulb(s) again and it will pair the bulb(s) again with the device.

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