FAQ

Quick and accurate answers to your questions

Smart WiFi Bulbs

What does it mean if my bulb is status is “offline” or the bulb is flashing?

A power outage or router service interruption disconnected the bulb from the network. Follow instructions in your user manual to reconnect.

Can I turn the bulb on or off with a light switch?

Using wall switches to turn off the bulb is not recommended, as it may cause compatibility issues or reset the bulb to factory settings.

Why can’t my bulb change color?

In the Feit electric app, on the color picker screen make sure the saturation slider at the bottom is set to 100%. NOTE: On some older phone models, you may need to scroll down on the screen to find to the saturation.

How secure are the bulbs from hackers or malicious attacks?

All Feit Electric smart products adhere to the same rigorous security standards as other wireless devices.

Can I use the app to report an issue?

In your Feit Electric app, from the main menu select Profile > Feedback > Add New > Others.

How do I retrieve the IP address of the bulb?

Once the bulb is connected to the network, in your Feit Electric app bulb screen tap the menu (three dots) icon on the upper right of the screen, and select on the next screen “Device Info.”

How do I delete a bulb from the Feit Electric app?

In your Feit Electric app bulb screen, tap the menu (three dots) icon on the upper right of the screen, and select on the next screen “Remove Device.”

How do I delete a schedule?

On your Android device: tap and hold the desired schedule to bring up the Delete option.
On your Apple device: swipe left to bring up the Delete option.

What happens if I forgot my password?

What happens to the bulb if the power goes out?

A power outage disconnects the bulb from the wireless network. Follow instructions in your user manual to reconnect.

How do I delete my account?

How do I reset the bulb?

To reset your bulb, turn it on for one second and off for one second, three consecutive times. When the bulb flashes rapidly, it is ready for setup.

Are the bulbs HomeKit Compatible?

Feit Electric Smart WiFi bulbs are not HomeKit compatible. You can find our line of Apple HomeKit compatible bulbs here.

What time zone do the bulbs configure to?

Our Wi-Fi bulbs use the time zone of your router during initial installation. If you should travel to a different time zone, you can either adjust your bulb schedules to the time change, or reset the bulb to connect to the network in the new time zone.

How do I share bulb control with other users?

Simply share your login information to the Feit Electric app, and the other party will be able to use the bulb. Multiple users can be logged in to the app at the same time.

Can I use the bulbs in ceiling fans?

We do not recommend using these bulbs in ceiling fans that contain dimmers or remote control access.

Can I use the bulbs with smart switches / plugs?

As the device has smart technology already built in, using smart switches or plugs is not recommended as they may cause incompatibility issues.

Can I move the bulbs to a different location?

You can move Smart WiFi bulbs anywhere in range of your router.

How far can I place these bulbs from the router?

The maximum distance depends on your router’s capabilities. Please consult your router user manual for specifications.

Can I schedule in a specific color or brightness level?

This feature is not available in the Feit Electric app, but you can set it up using “routines” in the Alexa or Google apps.

Can I set up a wake-up timer?

This feature is not available in the Feit Electric app, but you can set it up using “routines” in the Alexa or Google apps.

Why can’t my bulbs connect to the WiFi network?

First, make sure the bulb is operating on the 2.4ghz WiFi frequency (in some cases you may need to set up a dedicated guest network on this frequency). If your bulb is already on the right frequency, perform a hard reset and re-connect to the network.

How do I access bulb options (color, schedule, dim, etc.)?

In the Feit Electric app, from the main menu tap and hold the icon for your desired bulb for 3-5 seconds to bring up the bulb screen.

How do I change the bulb name?

In your Feit Electric app bulb screen, tap the menu (three dots) icon on the upper right of the screen, and select on the next screen “Modify Device Name.”

How do I create, manage or delete groups

In your Feit Electric app, from the main menu tap the “Group” icon on the bottom of the screen, then tap to select the group you want. Tap the menu (three dots) icon on the upper right of the screen to select group options.

Can these bulbs be used outdoors?

The bulbs are damp rated, meaning they can be used outside as long as they’re protected against severe weather and water contact. Keep in mind that the bulb also has to be within range of the router at all times.

What types of devices can control the bulb?

On iOS 9.3.3 and higher, and Android OS 4.4.5 and higher.

I’m having trouble controlling the bulbs with Alexa / Google

Verify that the bulb still responds to commands through the Feit Electric app. If it does, the issue is with Alexa or Google.

How many bulbs can my router handle?

The maximum device limit will depend on your router’s capabilities. On average, you can control up to 20 bulbs on the same router network.

Is this IFTTT compatible?

At this time, we do not support IFTTT, but we are considering adding the feature for our next generation of smart lights!

Can I use this bulb on a dimmer?

No, thee bulb has a built-in dimmer.

Feit Electric