Sales Operations Manager – Los Angeles, CA 


Job Description

The Sales Operations Manager is responsible for developing and overseeing a smooth, effective sales process to enable the growth of the organization. Position is onsite.

Key Responsibilities

  • Provide ongoing support to sales leadership and effectively manage internal sales and operations staff, with responsibilities covering sales, logistics, distribution, and customer service.
  • Mentor and lead a team of inside sales account representatives; provide industry expertise, guidance and support, Interview, and train new employees, conduct employee reviews and establish detailed performance goals
  •  Build and maintain strategic partnerships with customers and drive customer satisfaction through superior service and execution.
  • Responsible for flawless execution of order and allocation of product at SKU/channel level based on channel feedback and accurate assessment of market conditions.
  • Enable the development of data and fact-based insights that in turn bring about enhancement in sales efforts.
  • Review customer metrics (POS sales vs. forecasts, on time delivery, fines, etc.) in real time.
  • Assist with product line reviews and submitting timely customer presentations, quotes, and packages.
  • Proactively identify risk to revenue plans and work with Sales Management to mitigate risk.
  • ·Proactively identifies opportunities and risks for sales process improvement, pursue technology solution by working closely with IT & drive operational efficiency.
  • Act as a liaison between Sales, Warehouse Operations and Supply Chain; work cross-functionally to review forecasts, product availability, pricing, promotions, market penetration and service Key Performance Indicators (KPIs)
  • Other duties may be assigned.

Skills and Qualifications:

  • Experience leading a team of seven or more people.
  • Experience working with major consumer retailers and consumer packaged goods (CPG).
  • Must have excellent oral and written communication skills.
  • Must be extremely organized.
  • Required skills include public speaking, problem-solving and analytical skills, multi-tasking, organization, leadership, and time management.
  • Demonstrates aptitude for problem-solving; ability to determine solutions for customers.
  • Must be results-orientated and able to work both independently and within a team environment.
  • Must possess excellent verbal and written communication skills.
  • Proficiency in using Microsoft Office Suite applications.
  • Strong Excel skills (can do formulas, pivot tables, etc).
  • Retail analyst experience and knowledge

Required Education: Bachelor’s Degree.

Salary Range: $100,000.00 to $120,000.00 (Salary/Exempt)

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