Order Entry Clerk - Los Angeles, CA

We have an immediate opening for an Order Processing and Pricing Clerk to join our growing team in our Pico Rivera, CA office.


Daily Duties Include:

  • Obtain customers’ names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Prepare invoices, shipping documents, and contracts.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Receive and respond to customer complaints.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Direct specified departments or units to prepare and ship orders to designated locations.
  • Check inventory records to determine availability of requested merchandise.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
  • File copies of orders received, or post orders on records.
  • Compute total charges for merchandise or services and shipping charges.
  • Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
  • Recommend merchandise or services that will meet customers’ needs.
  • Adjust inventory records to reflect product movement.
  • Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
  • Inspect outgoing work for compliance with customers’ specifications.
  • Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
  • Recommend type of packing or labeling needed on order.
  • Calculate and compile order-related statistics and prepare reports for management
  • Other duties may be assigned

Competencies Related to this Position:

  • Accountability
  • Accuracy
  • Detail Oriented
  • Honesty / Integrity
  • Organized
  • Reliability
  • Responsible
  • Knowledge of EDI codes is a plus
  • Knowledge of MS Excel is a plus

Pay Range: $23.00 to $26.00 hourly (non-exempt)

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