FAQ

Quick and accurate answers to your questions

Smart Camera Flood Light

How Do I Install the Smart Flood Light Camera

This video will show you how to install the Smart Flood Light Camera.

Camera will not connect to my Wi-Fi network

• Make sure the LED is blinking blue. If the LED is blinking red, you will need to press and hold Reset Button located behind the cover on the side of the camera.

• Make sure the Wi-Fi network is a 2.4GHz network, device will not connect to a 5GHz network.

• Test your Wi-Fi network with other devices such as your phone or computer to make sure it is operating properly.

• The Wi-Fi connection may be out of range during pairing. Use your phone to check range, it is recommended to have at least 2 signal bars showing for proper connection.

• Your Wi-Fi network password is case sensitive, make sure you are entering it correctly.

The camera is off-line

  •  There could be a temporary issue with your internet connection (e.g., service disruption). Please try again in a few minutes.
  •  Make sure your Wi-Fi router is turned On.
  • The camera may not have power to it, make sure the wall switch and breaker are in the On position.
  •  Cycle the power Off and On. You will hear an audible tone and the status LED should blink red then to a solid blue in about 1 minute. If it does not turn blue after a minute, please go through the setup process again to reconnect to your Wi-Fi signal.
  • Make sure the camera is getting a good signal from your Wi-Fi router. Use your phone to check range, it is recommended to have at least 2 signal bars showing for proper connection.
  •  The camera may have been disconnected from your Wi-Fi network, press and hold Reset Button until you see a blinking blue LED and hear an audible tone.

What do the blinking LEDs mean?

• Blinking BLUE = Pairing Mode

• Solid RED = Rebooting

• Blinking RED = No Wi-Fi Connection

• Solid BLUE = Connected to Internet

Live video stream is slow to load

Camera streaming issues may be caused by any of the following:

• Your phone’s cellular connection, which is reliant on mobile coverage and signal reception is slow.

• Limited internet bandwidth at home, for example, other video streaming services running at the same time on your network can cause congestion slowing down the internet upload and download speeds.

• Wi-Fi reception may not be stable or work reliably if the camera’s Wi-Fi signal strength is less than 2 signal bars. You may need to install a Wi-Fi repeater or extender to boost the Wi-Fi signal.

How to reset the camera to reenter pairing mode?

Press and hold the reset button located behind the cover on the side of the camera until you see a blinking blue LED and hear an audible tone.

The camera is not recording?

Make sure Record Switch is turned On in the app, under SD Card Settings. This is located in the Settings menu on the upper right corner in the control panel.

Make sure that the microSD card is installed correctly. To confirm the camera is recognizing the microSD card, go to the SD Card Settings in the Settings menu and make sure microSD Card Capacity menu shows Total Capacity, Used and Free Space.

If this does not appear you may consider reformatting the microSD card. 

WARNING: Reformatting microSD card will delete all videos stored on the card. 

 

How do I set the camera to Event or Continuous Recording?

In the Settings menu under SD Card Settings make sure Record Switch is turned On and then select Event Recording or Continuous Recording.

How can I check the available space on the SD Card?

In the Settings menu under SD Card Settings, you will see Used Space and Free Space.

Note: Camera will not support microSD cards greater than 128GB.

What happens when the microSD card reaches full capacity?

You will get notification if storage is almost full. Once the microSD card reaches full capacity, new videos will start rewriting (deleting) over the oldest videos.

Can I use a new microSD card if I do not want to record over existing videos?

Yes, you can use a new microSD card if you do not want to record over existing videos by removing the side cover on the camera and replacing the exiting microSD card with a new one as long as it does not exceed 128GB. Once this is completed you will need to format the microSD card by going to the SD Card Settings in the Settings menu and pressing Format SD Card then Confirm.

WARNING: Reformatting microSD card will delete all content stored on card.

Feit Electric