Start your new career and work with us.

Outside of our cutting-edge, energetic work environment, Feit offers its employees a diversity of benefits-both proffesional and personal.

Customer Service Rep

Essential Functions, but not limited to:

  • High volume inbound calls
  • Working within a customer care environment, you will respond to inbound phone calls and e-mails from customers and consumers who have questions or issues related to their product purchases.
  •  Make outbound calls to clarify individual requests, provide additional information, obtain data to resolve an issue, or let the customer know that an issue or discrepancy has been resolved.
  • Process orders or prepare written correspondence.
  • Work on special projects at senior management’s request

Essential Qualifications

  • Requires a high school diploma or equivalent of 2-3 years of relevant work experience, preferably within a manufacturing and or distribution environment
  • Familiar with standard concepts, practices, and procedures within a particular field
  • A commitment to superior customer service
  • Well organized and detail-oriented
  • Must possess a high level of professional verbal and written communication skills, and strong interpersonal skills in order to communicate with all levels.
  • Time management, and accuracy skills a must
  •  Data entry experience and advanced knowledge of Microsoft Office Word, Excel, and Outlook
  • Ability to manage multiple projects simultaneously in a fast-paced environment, demonstrating a sense of urgency and accuracy
  • Working knowledge of Wi-Fi, Bluetooth, Zigbee, 3G/4G communication protocols.
  • Update software operating systems, especially for mobile communication platforms.
  • Working knowledge of Android & iOS operating systems and the ability to navigate numerous cell provider websites
  • Work with and manage CRM or other call logging system.
  • Overall Computer Skills: Proficient with MS Office applications is required (advanced Outlook, Excel, Access preferred).

THIS POSITION MAY REQUIRE WORKING FROM HOME DURING THE WEEKENDS OR INTO THE EVENING HOURS.

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